Driver Requirements & Rental Policy

Required for Rental:
Original Driver's License from the country of issue.
Cost of Rental (Payable by Cash, Credit Card or Debit Card).
Optional Extra Protection - E.P.
Local Drivers License must be Valid and is mandatory for Residents of SVG.
Other Additional Charges & Conditions Apply

Payment methods & deposits:

Smalls Rental Service accepts American Express, MasterCard, Visa, Discover, JCB, Amex, and some debit cards. Credit cards must have available credit or funds for the estimated rental charge amount and any additional incurred charges. A valid driver’s license and credit card must be presented when booking. 

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Drivers:
Hirer/Driver must be over 24 and under 75 years of age and have been the holder of a driver's license for no less than four years. The vehicle may be driven during the period of hire, only by the names of the Authorized Drivers or the Hirer on the rental agreement. For renters under 24, Small's Rental Service charges a young renter fee of $25 per day – below the industry average.

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Driver's License:
A Driver's license is absolutely necessary to rent a vehicle. Please note that your original driver's license from your country of issue accompanied by an international driver's permit can be used to rent a vehicle. In all cases, a valid driver's license issued from your home country must be provided, whether or not you possess an International Driver's Permit.  If your driver's license is lost or stolen, you would need a temporary license or permit issued by the Department of Motor Vehicles to present to our staff at the time of rental.

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Fuel Policy:
Return vehicle at 1/2 tank, no charge.  If the vehicle is not returned with 1/2 tank the client will be charged the cost of $150 to fill the vehicle. Each vehicle will be delivered with a lease 1/2 tank of fuel.  Clients can request to have their rental car fully fueled at the time of delivery, with an additional cost of $300 EC 
For your convenience, below is a list of Petrol Stations located in St Vincent or Visit Here.

Other Charges
Gas/Extra Driver/ Baby Seats are additional charges that may be added to your bill.
Delivery is free of charge to the guest's hotel. 

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Delivery:

Our business hours of service are 8:00 am - 5:00 pm daily.

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Optional Extra Protection: (E.P.)  is available and recommended.

All vehicles are covered by insurance including EC$10,000.00 liability for passengers and third-party personal injury coverage.

Insurance must be presented at the time of the rental. A service charge of $150 USD If E.P. is accepted, responsibility for damages is reduced to USD $450.00 providing the vehicle is operated in accordance with all conditions of our contract. E.P. does not cover damage to tires/rims/vehicle canvas tops or cigarette burns to upholstery. If E.P. is declined, the hirer accepts full responsibility for up to US$2,000 for loss or damage. or loss of the vehicle caused by accident, fire, or theft, regardless of who is at fault.

Extension of Hire
Requests for an extension of the hire should be made 24 hours ahead of the return date, while we make every effort to allow extensions they are subject to availability and cannot be guaranteed.

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Tire Policy:
Tire damage is not covered by our Excess Waiver. Flat tires are repaired free of charge, but if a tire or rim has been damaged beyond repair, the client will be charged for the cost of replacement. It is therefore imperative that clients check the tires carefully.

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Vehicle Mechanical Issue or Problems:

Encountering mechanical problems with your rental vehicle can be inconvenient, but we are here to assist you promptly and efficiently.

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If you are in close proximity to the rental location where you initially picked up the vehicle, we encourage you to visit that location directly to request a vehicle exchange.
 

However, if returning to the pickup location is not feasible, please contact Smalls Rental Service Emergency Roadside Assistance at 784-492-2775 for immediate support.
 

Please refrain from arranging towing services independently without first contacting Smalls Rental Service Emergency Roadside Assistance. This ensures that proper procedures are followed, and necessary assistance can be provided to resolve the issue swiftly.

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Accident or Damage Protocol:

In the event of an accident involving a rented vehicle, prioritizing safety and prompt action is paramount.

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First and foremost, ensure the well-being of all individuals involved. If there are injuries or imminent danger, immediately contact emergency services by dialing 911 in your area.

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Additionally, irrespective of the presence of injuries, it is imperative to notify the local authorities and file a police report. This step is essential for documentation purposes. Please gather pertinent details such as the name of the responding police officer, the contact information for the investigating department (often the Parish police), and the police report itself.

Following the necessary safety measures and police involvement, please promptly notify Smalls Rental Service through our 24-hour Emergency Roadside Assistance line at 1784-492-2775. Our team will assist you in creating a preliminary accident report and discuss options regarding a replacement vehicle if required.
 

Should the vehicle require towing, it is crucial to inform both the tow truck driver and the attending police officer that the vehicle is the property of Smalls Rental Service. Under no circumstances should consent be given for any repairs to be conducted on a Smalls Rental Service vehicle without prior authorization.

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Insurance Exclusions:

Our insurance policy does not cover the following events, and as such, the Hirer will be fully liable for all costs associated with these occurrences:

1. If the driver of the vehicle is under the influence of alcohol or any drug impairing their ability to drive safely.

2. If the vehicle is found to be in an unsafe or un-roadworthy condition during the hire period, and this condition contributes to any damage or loss, and the Hirer or driver was aware or should have been aware of this condition.

3. If the vehicle is driven by any person not specifically named in Clause 2 of the rental agreement.

4. If the vehicle is operated by any person who is disqualified from holding or has never held a driver's license appropriate for that vehicle.

5. If the vehicle, including its accessories and spare parts, is willfully or recklessly damaged by the Hirer or any authorized driver under Clause 2 of the agreement, or if it is lost due to the deliberate or careless actions of the Hirer or such person. (Note: This includes damage resulting from misuse such as burning out a clutch or using the vehicle to propel another vehicle).

6. If the vehicle is operated on restricted roads such as Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), all roads north of Colville (Coromandel Peninsula), or any unformed road, including beaches.

7. If the vehicle is operated beyond the term of the Rental Agreement or any unauthorized extension, or under any other circumstances not notified to the owner by the hirer.

8. If the driver, or any person under the Hirer’s control, commits a traffic offense while driving the vehicle.

9. If the vehicle is loaded beyond the manufacturer's specifications at any time.

10. If damage occurs to the vehicle, property, or any other vehicle under circumstances that are illegal in New Zealand.

11. If the vehicle, including its accessories and spare parts, is damaged due to submersion in water, including crossing creeks, rivers, flooded fords, salt water, or on beaches.

12. If the vehicle, including its accessories and spare parts, is damaged due to incorrect fitting or use of snow chains, ski/snowboard racks, or bicycle racks.

13. If the vehicle, including its accessories and spare parts, is damaged by any item carried inside or outside the vehicle, such as a surfboard or bicycle.

14. If the Hirer fails to report an accident or damage to the vehicle to the Owner within 12 hours of the incident unless extenuating circumstances prevent this.

15. If the Hirer continues to drive the vehicle when a warning light indicating potential damage is present, causing further harm to the vehicle.

16. If the keys are lost or locked inside the vehicle, requiring replacement or retrieval.

17. Tires and windscreens are not covered unless a Peace of Mind Collision Damage Waiver (CDW) is purchased.

18. In the event of a single-vehicle accident, the Hirer is responsible for any salvage and recovery costs of the vehicle.

19. The personal belongings of the Hirer are not covered.

20. If there is incorrect filling of fluid or fuel tanks.

21. If smoking or transportation of animals occurs inside the vehicle.

22. If recovery of a vehicle that has become bogged or immovable is required.

23. Costs of repair or replacement of other products are specified in Clause 4.

24. Damage to the underbody or roof of the vehicle.

25. The Hirer acknowledges that section 11 of the Insurance Law applies to these exclusions, and by signing this agreement, the Hirer is aware of all exclusions.

26. Failure to report an accident or new damage and complete relevant claim forms before the termination of the hire agreement

 

Rental Return Process:

When returning your vehicle to our location, we aim to make the process smooth and convenient for you. Here's what you need to do:

1. Prior to your drop-off, please inform us of your intention to return the vehicle.

2. Upon arrival, proceed to the designated drop-off area.

3. Leave the vehicle in the designated spot, ensuring to leave the keys in the cupholder.

4. Request and obtain a receipt of acceptance for your records.

5. Expect to receive an email confirmation sent to the address provided during your initial booking.

For added flexibility, if you've added an additional driver to your rental agreement, they are authorized to return the vehicle on your behalf.

If you need to return the vehicle after our location has closed, please contact us directly at 784-492-2775 for further assistance.

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RATES / TERMS & CONDITIONS
Are subject to change without notice.